In line with our company policy, all bookings will require a deposit of 50% of your total booking cost, this is payable at the time of your booking. Your booking will not be secured until the deposit has been received. The deposit will be used as a part payment towards your total booking cost, the remaining 50% will be taken on the day of your booking. All deposits are non refundable, you are able to transfer the deposit to another date should you not be able to attend the original date booked. The Deposit will remain on your account, provided the appointment is rescheduled in line with our company cancellation policy. Should you fail to cancel or reschedule your appointment within the cancellation period or fail to show up for your appointment, we reserve the right to retain your deposit in line with our cancellation policy.
All salon bookings operate with a 48 hour cancellation notice period. We will send an appointment reminder via SMS 72 hours prior to your appointment, in which we request you contact the Salon directly to cancel or reschedule your appointment if required. Should you cancel your appointment outside of our 48 hour notice cancellation policy or fail to show up for your appointment, we reserve the right to retain your deposit to account for our loss of sales. For any appointments cancelled in line with our cancellation policy, we are happy to transfer your deposit to an alternative date. We have these measures in place to limit late cancellations and no shows. As our salon is often fully booked, this policy allows us to fill any last minute cancellations.
New Clients Hair Colour Policy
All new colour clients are required to book a colour consultation prior to booking any colour services. Due to the many factors that must be considered when performing a colour service, your Hair Stylist will need to assess the natural base colour, the desired result, any existing artificial colour build up, the hair length, the hair density, the existing condition of the hair and if a colour correction does apply. Once the consultation is carried out we will determine exactly which services are required to achieve the desired result and therefore will be able to quote accurately and allocate the correct time for the colour transformation. A patch test will also be performed at the same time so you do not need to come back to the Salon for this.
Patch Test Policy
In accordance with our manufacturers guidelines an Allergy Patch Test must be performed 48 hours prior to your appointment for a Hair Colour service, LVL Lash Lift, Eyelash Extensions, Henna Brows, Brow Lamination or an Eyelash/ Eyebrow Tinting service. The patch test is carried out by your Hair or Beauty Professional for your own safety. Following on from your first Patch Test we must re test annually, the test must also be repeated in the event of changing Brand. You have the right to request a Patch Test prior to every service at no additional charge to you. If you book any of these services via our online booking please ensure you book a patch test 48 hours prior to your appointment, or the booking itself will not be fulfilled.